Shipping and Returns
OUR SHIPPING & RETURN POLICY
Shipping is FREE for all products, all the time. Our heavier and larger items typically ship via freight carrier, but most will ship regular UPS or FedEx.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
If it has been 30 days or less from the date of your initial purchase, you can contact our Customer Service department by emailing us at firstname.lastname@example.org. We will definitely assist during this tedious process. Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will either (a) immediately replace the damaged parts; (b) file a warranty claim on your behalf with the manufacturer or; (c) ask you to contact the manufacturer directly.
There are three ways you can cancel your order.
- Online - To cancel your order you can log into your account and just choose "Cancel My Order." If you did not create an account upon checkout, you can always do so by www.floormirrorgallery.com.
- Over the phone - Call our Orders Department at (732) 800-6335 to cancel your order over the phone.
- Email - Send an email to firstname.lastname@example.org stating that you want to cancel your order. Please make sure that you include your name, your order number and a reason for the cancellation. One of our customer representatives will contact you to confirm the details.
All orders canceled within 48 hours of placing the order at floormirrorgallery.com will be honored with no cancellation fee of any sort. If you decide to cancel your order after 48 hours, you will be charged a $20 administration fee, whether or not your order has shipped.
If your order has shipped, is currently in transit, and you decide that you want to cancel your order, please contact us via email at email@example.com or call our Orders Department at (732) 800-6335. We will then contact the freight or shipping carrier, to return the order back to our warehouse. Depending on the manufacturer a restocking fee up to 50% will apply if the order has shipped. To cancel your order simply send our Customer Service team an email at firstname.lastname@example.org and request a cancellation.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, therefore, the boxes must be unopened. We do not accept returns on open packages.
After deciding that you want to return your item, please contact our customer service team via email email@example.com. You may also call us at (732) 800-6335. To complete your return, we require a receipt or proof of purchase, which is typically a confirmation email that we sent you when you placed your order.
Please expect additional instructions for your return 1-3 business days after your initial contact with our customer service team. Our team must coordinate the return with the manufacturer. Please do not automatically send your purchase back to the manufacturer; contact us first.
Please note that Floor Mirror Gallery will not pay for shipping if you decide to return any item purchased from our online store. The buyer, or customer, is responsible for all shipping charges and arranging a carrier for pick up at the buyer's home or a drop off at the carrier location. Additionally, a restocking fee of up to 50% may apply depending on the manufacturer. If you have any questions please contact us. We will definitely assist during this tedious process. We are available via email at firstname.lastname@example.org or call our Orders Department at (732) 800-6445.